Order and Delivery

1. All the refrigerated items are not available for delivery.
   Any changes on delivery address is not allowed after payment is made.
2. We deliver on Monday – Saturday, excluding the Saturday and local public holidays.
3. For the delivery of goods, customers can choose to use self-arranged delivery service or using Vpro Pharmacy appointed delivery company.
4. The delivery fee will be decided based on the distance between the outlet and the delivery address.
5. The outlet will inform the customer on the delivery fee prior the payment. The delivery fee will be paid by the customer.
6. Customer must be present to receive the goods at the address given. In case that the personal collection is not possible, the customer needs to appoint a representative to receive the good on behalf.
7. Delivery service is available at all Vpro Pharmacy outlets.

Shipping Rates

Domestic Delivery
Postage fees for domestic delivery are as below:

• West Malaysia (Peninsular) – RM5 for first 5KG, additional RM2 for the following KG.
• East Malaysia (Sabah/Sarawak) – RM10 for 1KG, additional RM10 for the following KG

Time of Delivery:

8. Upon the delivery of goods, the customer shall check on the physical condition of the goods and should inform the outlet immediately if found any discrepancies or damages.
9. The delivery fee is not applicable to membership point.
10. All goods sold are non-refundable.
11. Exchange can only be done within 3 days from the day of receiving the goods.
    If you have not received your order within 3 to 7 working days after you received your tracking number, please contact us at email Support@vpropharmacy.com.my.
12. The Company reserves the right, at its discretion, to change, modify, add, or remove portions of these terms and conditions at any time by posting the revised Terms.